Head of Account Management - B2B SaaS

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space.

Our Revenue Organisation is central to our growth, and our Account Management team builds long-term customer relationships and unlocks value across our partner base. 🚀

The role, what you’ll do:

We’re looking for a Head of Account Management to lead and scale our UK Account Management function. This is a senior leadership role responsible for driving customer retention, expansion revenue, and delivering an exceptional partner experience. You’ll build and inspire a high-performing team, shape our account management strategy, and play a key role in Dext’s UK leadership team.

Revenue Growth & Strategy

• Own net revenue retention and expansion (upsell & cross-sell)
• Define and execute the account growth strategy across the UK
• Drive accurate forecasting and pipeline performance
• Unlock growth opportunities through value-based selling

Customer Experience & Relationships

• Build and nurture relationships with key strategic accounts
• Proactively reduce churn through engagement and risk management
• Champion the voice of the customer across Product, Marketing, and CS
• Lead on escalations and ensure a seamless customer experience

Leadership & Team Development

• Hire, coach, and scale a high-performing Account Management team
• Drive performance through KPIs, coaching, and continuous feedback
• Support career growth and create a culture of ownership and excellence

Operational Excellence

• Implement scalable processes, playbooks, and best practices
• Leverage data and insights to inform strategy and decision-making
• Collaborate cross-functionally to deliver a world-class customer journey

About you, what we’re looking for:

Experience & Skills

• Proven experience leading Account Management or Sales teams
• Track record of building and scaling high-performing teams
• Experience in SaaS or high-growth environments
• Strong ownership of revenue targets and forecasting
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management
• Experience with multi-product environments and value-based selling

Leadership & Mindset

• Inspiring, hands-on leader who leads from the front
• Customer-first, with strong emotional intelligence
• Confident decision-maker with a bias for action
• Collaborative, adaptable, and comfortable in fast-paced environments

Bonus Points

• Experience in accounting, bookkeeping, or fintech
• Familiarity with Salesforce or similar CRM tools

What you’ll be part of, our values and culture:

We are a fast-paced, ambitious FinTech organisation. Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:

Be Brave - Everyone has a voice and the opportunity to challenge the status quo.
Be Exceptional - We strive for excellence in everything we do.
Be Together - We succeed as a team, and individual success is inseparable from team success. 🌟

What we offer, the perks:

• A competitive salary
• Flexible working
• 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
• Employer-paid private medical insurance and health cash plan
• Cycle to work scheme
• Payroll giving
• Income protection
• Mental health support through Help@Hand

Diversity & Inclusion at Dext:

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know. You can read more about our Diversity and Inclusion commitments.