Director of Administration

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.

Since company’s inception, over a decade ago, we have grown to become a global leader in the Fintech fields, constantly expanding and adding new solutions, offerings, and untapped monetization opportunities for all our partners and clients.

The Director of Administration plays a critical role in supporting Optasia’s administrative needs, ensuring efficient and compliant operations across facilities, security, travel, people administration, health & safety, and corporate governance. This role champions a customer-centric culture by proactively addressing internal stakeholder needs and driving continuous improvement. Leveraging data, systems, and standardized processes, the Administration Manager delivers measurable outcomes, optimizes resources, and fosters a collaborative, high-performance environment aligned with organizational goals.

What you will do

• Facilities and Security: Oversee all aspects of office facilities management including maintenance, space planning, vendor coordination, and resource optimization to ensure safe, efficient, and compliant operations across all Optasia locations. Develop, implement, and continuously improve security protocols covering physical security, access control, emergency preparedness, and incident response. Leverage data and facilities management systems to monitor performance, ensure compliance with local regulations and company policies, and proactively address the needs of internal stakeholders to foster a secure and productive work environment.
• Catering Management: Oversee the planning, coordination, and delivery of all in-house food and beverage services, including canteen operations, kitchen facilities, and catering for internal events. Ensure compliance with health, safety, and hygiene standards, manage vendor relationships, and maintain cost efficiency while providing quality service to employees.
• Travel Operations: Manage and continuously improve all aspects of corporate travel arrangements including booking, coordination, and support for employees, executives, and clients ensuring a seamless, customer-centric experience. Oversee adherence to company travel policies and regulatory requirements, proactively communicate and enforce minimum notice periods, and provide real-time traveler support, including for last-minute changes or disruptions. Analyze travel data to optimize cost efficiency, negotiate with travel partners for best rates, and monitor travel budgets. Ensure timely and accurate expense reporting, maintain clear communication with internal stakeholders, and drive process improvements to enhance satisfaction, operational resilience, and compliance.
• People Administration: Support HR-related administrative processes including onboarding, documentation, payroll, and employee services by leveraging HR systems and standardized workflows to ensure accuracy, compliance, and efficiency. Maintain up-to-date employee records, coordinate timely payroll processing, and manage employee queries through integrated platforms. Continuously review and optimize processes, implement automation where possible, and ensure all activities align with company policies, data privacy requirements, and regulatory standards.
• Health & Safety: Implement and monitor health and safety standards to ensure compliance and employee well-being across all locations. Ensure adherence to all required international and local requirements.
• Corporate Governance & Policy Management: Maintain governance frameworks and ensure adherence to Optasia’s policies and procedures.
• Budget Oversight: Monitor administrative budgets and optimize resource allocation.
• Team Leadership: Lead and mentor administrative staff, fostering collaboration and continuous improvement.
• Customer Satisfaction: Champion a culture of customer centricity by actively seeking feedback from internal stakeholders, implementing improvements based on their needs, and measuring satisfaction to drive continuous enhancement of administrative services.
• Measurable Outcomes: Develop and track key performance indicators (KPIs) related to administrative service delivery and internal customer satisfaction, using data to inform decision-making and drive improvements.

What you will bring

• Bachelor’s degree in Business Administration or related field.
• Minimum 10 years of experience in administration or operations management.
• Strong organizational and multitasking skills in a dynamic environment.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office Suite and familiarity with ERP systems.
• Ability to work independently and lead a team effectively.

Your key Attributes

• Detail-oriented with a proactive approach.
• Strong problem-solving and decision-making skills.
• Ability to maintain confidentiality and handle sensitive information.
• Demonstrates a strong customer-centric mindset by proactively identifying and addressing the needs of internal stakeholders, ensuring that administrative services consistently exceed expectations and contribute to a positive workplace experience.
• Data Centricity & Decision Making: Demonstrates a strong data-centric mindset by actively leveraging data and analytics to inform decisions, drive process improvements, and measure outcomes. Uses quantitative and qualitative insights to identify trends, optimize operations, and support strategic objectives, ensuring that decisions are transparent, evidence-based, and aligned with organizational goals.

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.