Direct Team Manager

This role will be based out of our Zagreb office with frequent travel to meet customers on their premises.

If you’re a Business Developer with strong client-facing and team leadership experience, this is your chance to step into an exciting role at viva.com—one of Europe’s most innovative digital payments companies. Join us as a Direct Team Manager and help shape the future of digital money. If this sounds like you, we’d love to hear from you. Apply today.

About viva.com 

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview: 

We are seeking an experienced Direct Team Manager to oversee and lead our Client Relationship Representatives both In-House and Field Based. The ideal candidate will have a minimum of 7+ years of experience of promoting company services and of leading teams within a fast-paced environment, preferably within a financial services institution.

Key Responsibilities:

• Manage, mentor, and energize a team of Client Relationship Representatives—ensuring alignment, engagement, and accountability across both field-based and in-house staff;
• Champion a high standard of service, resolving escalated client concerns with professionalism and care;
• Conduct regular performance evaluations and provide ongoing feedback, training, and development opportunities;
• Oversee scheduling, time management, and activity tracking to keep operations running smoothly;
• Foster a collaborative, supportive, and purpose-driven environment that motivates your team to thrive.
• Act as a key link between client-facing teams and internal departments (such as Product, Operations, or Compliance) to ensure a seamless client journey and continuous service improvement.

• Over 7 years of success driving growth, building strategic partnerships, and managing complex client portfolios in fast-paced environments—preferably within financial services.
• Deep understanding of financial products and services, paired with excellent negotiation, objection-handling, and promotional skills.
• Comfortable with CRM systems and digital workflows, with a strong interest in leveraging AI-powered tools to enhance decision-making, efficiency, and client engagement.
• Experience leading teams and coordinating business development initiatives in fast-paced, performance-oriented environments.
• Fluent in Croatian and Business level English, with top-tier interpersonal and organizational skills.

💸 Competitive compensation package based on experience

🎯 Performance-based bonus scheme tied to individual and team results

🏥 Private health insurance coverage

💻 Latest tools and equipment, including laptop & role-relevant gear