Customer Support Specialist (German language)

Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (German language) - we know you are out there!

Who we are?
Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy to use, affordable, and secure. We are constantly expanding and diversifying our product offerings using market segmentation and known as the quality market leader throughout the years. Today, the Admirals team has over 350 professionals in 18 countries.

Your daily activities as Customer Support Specialist (German language) will be:

• Provide client support via phone, chat, and email, addressing all types of client inquiries

• Review and ensure accuracy of website content
• Translate content as needed
• Monitor and manage pending applications
• Request required documents from clients
• Handle tasks assigned by the Compliance department
• Support client retention initiatives
• Perform cross-selling and up-selling activities
• Carry out additional tasks assigned by the Team Lead

What we’re looking for:

• Strong client-oriented mindset and willingness to work with customers
• German language knowledge C1–C2 (or native)
• English language knowledge B2+
• Higher education degree
• Good PC and MS Office skills
• Knowledge of Forex (an advantage, but not mandatory)

Working hours: Standard schedule: 09:00–18:00 (Germany time), but Flexible shift options are also possible: 08:00–17:00 / 09:00–18:00 / 10:00–19:00 (rotating shifts during the month).

We are glad to offer:

• Period of study, which is paid by the company, after which you will feel confident in your job.
• Competitive salary, internal bonuses, other location-specific benefits.
• Personal and professional development - paid external training, professional literature, and e-courses
• Global team - working with a motivated and talented international team.
• Meaningful and impactful work - Admirals is a regulated global financial company and among the 20 biggest brokers in the world.

We’ll be happy to see you in our team!