Customer Care Engineer, Fintech

As a member of the Customer Care team in Optasia operating in Financial Technology space, you will ensure serving end-clients in the best possible way. The Customer Care Engineer will be responsible for undertaking Customer Care issues related to individual end-users matters coming through partners.

The role is critical in maintaining long-term customer satisfaction, fostering client loyalty to the company’s services, and contributing to overall business growth and success. Effective communication, technical expertise, and a deep understanding of the business context are key components of success in this role.

What you will do

• Addressing and resolving end-customer issues, concerns, or complaints related to the company’s Fintech services.
• Understand the unique business requirements and challenges of each client to tailor support solutions accordingly.
• Adhere to and manage SLAs established with business partners to meet their expectations regarding issues Response and Resolution times.
• Collaborating with other internal teams, to escalate and resolve more complex customer-related issues.
• Maintaining proper documentation for Customer Care issues.
• Providing feedback to the team’s management based on recurring customer issues.
• Work with ticket management platforms for logging and tracking of issues.

What you will bring

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role.
• Hand-on experience with SQL and/ or Postgres databases.
• Ability to work 5 days per week including weekends.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Experience with ticketing systems.
• Ability to work independently and as part of a team in a fast- paced environment.
• Strong organizational skills and attention to detail.
• Fluent in English.
• Familiarity with Linux and Python is a plus.

Why you should apply
What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
📲 💻 All the tech gear you need to work smart
Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground

Optasia’s Values 🌟

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.