Customer Care Engineer, Fintech

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.
We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.
As a member of the Customer Care team in Optasia operating in the Financial Technology space, you will ensure serving end-clients in the best possible way. The Customer Care Engineer will be responsible for undertaking Customer Care issues related to individual end-users matters coming through partners. 
The role is critical in maintaining long-term customer satisfaction, fostering client loyalty to the company’s services, and contributing to overall business growth and success. Effective communication, technical expertise, and a deep understanding of the business context are key components of success in this role.

What you will do

• Addressing and resolving end-customer issues, concerns, or complaints related to the company’s Fintech services 
• Understand the unique business requirements and challenges of each client to tailor support solutions accordingly. 
• Adhere to and manage SLAs established with business partners to meet their expectations regarding issues Response and Resolution times 
• Collaborating with other internal teams, to escalate and resolve more complex customer-related issues 
• Maintaining proper documentation for Customer Care issues 
• Providing feedback to the team’s management based on recurring customer issues 
• Work with ticket management platforms for logging and tracking of issues 

What you will bring

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field 
• Proven experience of at least 2 years in Customer service / Technical support, or a related engineering role. 
• Hands-on experience with SQL and/or Postgres databases. 
• Ability to work 5 days per week including weekends. 
• Strong problem-solving and analytical skills. 
• Excellent communication skills, both verbal and written. 
• Experience with ticketing systems. 
• Ability to work independently and as part of a team in a fast-paced environment. 
• Strong organizational skills and attention to detail. 
• Fluent in English 
• Familiarity with Linux and Python is a plus. 

 Why you should apply

What we offer:
💸 Competitive remuneration package
🏝 Extra day off on your birthday
💰 Performance-based bonus scheme
👩🏽‍⚕️ Comprehensive private healthcare insurance
📲 💻 All the tech gear you need to work smart      

Optasia’s Perks:
🎌 Be a part of a multicultural working environment
🎯 Meet a very unique and promising business and industry
🌌 🌠 Gain insights for tomorrow market’s foreground
🎓 A solid career path within our working family is ready for you
📚 Continuous training and access to online training platforms
🥳 CSR activities and festive events within any possible occasion
🍜 Enjoy comfortable open space restaurant with varied meal options every day
🎾 🧘‍♀️ Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia’s Values 🌟
#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.