Customer Care Consultant (night shift)

We are excited to offer a fantastic opportunity for an English-speaking Customer Care Consultant! Join our vibrant team of night shift workers and become the backbone of support for our Australian customers.

About IPF Digital (in a nutshell)

IPF Digital provides fast, flexible, and convenient credit solutions under the Creditea and Credit24 brands to retail customers in Estonia, Latvia, Lithuania, Mexico, Australia and Czech Republic.
Our solutions are designed to meet our customers' credit needs. They are delivered via a prompt, high-quality service backed by our sophisticated technology platform. This makes the whole application process easy and hassle-free.
Our customers might require money for something vital, such as paying an unexpected bill or coping with day-to-day expenses. Or they may be looking for help to carry out home improvements, buy a car or start a business.
Whatever they need, we offer innovative financial services that are respectful, responsible, and straightforward.

Key Responsibilities:

• Identifying customers needs and advising them on the best solution;
• Professional and fast service in English by phone, chat and e-mail;
• Creating new customer relationships and maintaining existing ones.

Qualifications:

• Very good self-expression and communication skills in English, both spoken and written;
• Willingness to work at night - you will be expected, generally, to observe the working hours between 23:00 pm to 13:00 pm from Monday-Saturday (to meet with Australia operating hours), shifts are 8-hours long (40 hours in total per week).
• Previous experience in communicating with customers.

What we can offer you:

• Hourly salary and monthly bonus based on personal KPI's;
• Additional employer health insurance and/or sports compensation (Stebby);
• Anonymous mental health counseling service "Võõras Sõber";
• Partial remote work opportunity;
• Modern office in Ülemiste City;
• Good work assets;
• Parking near the office or coming to the office taxi compensation;
• Internal and external training opportunities;
• Career and development opportunities;
• Fun company and team events - we even celebrate Halloween!
• Opportunity to work in a dynamic and fast-paced environment;
• Chance to make a real impact on the growth and success of the company.

You will enjoy working at IPF Digital if you value a truly international work environment where you can take responsibility for your tasks; you value a friendly and open work culture and good teamwork.

Here's how our team describes our culture:
"The culture at IPFD is driven by our shared values. People are put first; we accept differences and encourage individuality. Due to our flat business structure, we enjoy collaborating. Although recognition is highly valued, failure is also accepted. Enjoying some good times together is also highly encouraged!"

Sounds good? :) Then Please Apply, and let's meet up. ;)