Collections Specialist

Are you a customer centric individual who enjoys helping people then keep reading, you may be the next Collections Specialist superstar we are looking for. ⭐

Who are we?

IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion by offering fast, simple, and easy-to-access credit solutions to everyday Australians.

We're a team of high energy and passionate people, who pride ourselves on how we work together as a team. We truly believe in the importance of delivering great experiences for our customers, so we keep them at the forefront of everything we do.
We embrace the pursuit of ensuring a great work life balance for all. We work hard, however we acknowledge the importance of flexibility and balancing our internal & external priorities. We also practice a culture of consistently reflecting and celebrating our wins and achievements with one another.

Your role
We are looking for a driven and passionate Collections Specialist to join our dynamic collections team. The Collections Specialist will be responsible for maintaining relationships, handling reminder calls, identifying vulnerable customers and managing customer account balances whilst ensuring all processes are followed.

This role is achieved by providing exceptional customer service via inbound/outbound calls and correspondence/emails to ensure the health of each loan account.

Your Responsibilities

Here’s an example of your day to day:

• Manage reminder calls and other correspondence with customers who are paying late 

• Providing customer service regarding repayment issues, process and review account adjustments

• Resolve client discrepancies and short payments 

• Reconcile customer disputes Establish payment plans for customers 

• Maintain detailed and accurate records of interactions, contact details, collections work and all other activity, related to the management of customer 

• Involvement in continuous improvement activities as needed

• Reasonable adhoc duties as requested by your Manager

What you bring

Here’s what we need from you:

• Confident communication skills, especially on the phone 

• Self-motivated and commercially minded

• High attention to detail 

• Methodical in your approach 

• Be results focused 

• High personal energy

• Demonstrated ability to show active listening, effective questioning to build rapport and ongoing relationship 

• Professional but firm negotiation style 

• Flexible and open to change/improvements 

• Proactive and performance driven nature 

• Independent problem-solving abilities and positive attitude 

• Flexible approach to problem solving whilst working within established framework 

What we can offer you

• Global exposure 🌎

• Office weekly breakfasts 🫕

• Snack bar 🍌

• Friday happy fridge 🥂

• Various team building events 🗓️

• A true people first and family culture 🫂

• Employee assistance program ℹ️

• Development opportunities 📚

• Hybrid working model - with flexible work from home arrangements 🏠
  

Sound good?
We all think so at IPF Digital. Click apply now to join IPFD!

IPF Digital Australia is an Equal Opportunity Employer and we value diversity and inclusion in the workplace. We seek to recruit, develop and retain the most talented people from diverse cultures, perspectives, skills and experiences within our workforce. All employment will be based on merit, competence, performance and business needs.