Client Engagement Specialist

Introduction 

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 
 
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. 
 
You’ll find our 550+ team currently across 11 locations and 9 time zones. 

The Role

Are you passionate about creating meaningful client experiences and driving engagement through smart, data-driven campaigns? Join us as a Client Engagement Specialist and help shape the way we connect with our clients across their lifecycle, from first touch to long-term loyalty.

As our Client Engagement Specialist, you’ll be at the heart of our client lifecycle strategy. You’ll use your CRM expertise and analytical mindset to:

• Monitor and improve conversion from Qualified Lead (QL) to First Trade
• Re-engage lapsed clients and grow active user segments
• Execute personalized lifecycle messaging using Salesforce Marketing Cloud
• Identify drop-off points and trigger timely, targeted outreach
• Collaborate with strategists and operations teams to design and deliver campaigns
• Own and optimize small-scale lifecycle campaigns end-to-end
• Report on funnel performance and campaign impact with actionable insights

About you 

• 3+ years in CRM, client engagement, retention marketing, or promotional campaign management
• Hands-on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, AMPscript preferred)
• Strong analytical skills and a passion for using data to drive decisions
• A proactive mindset and ability to act quickly on insights
• Experience with UX design and research is a plus
• A client-first attitude and a drive to deliver meaningful outcomes

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme 

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard 

• Ongoing personal development & learning opportunities 

• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 

• 3 paid volunteering days per year & Workplace Giving Program 

• Frequent events and celebrations including a standard weekly social 

• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne 

• Best in class end of trip facilities including bicycle parking, change rooms & showers 

• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas 

More About Pepperstone  

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers and www.linkedin.com/company/pepperstone/ 

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review. 

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background. 

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”. 

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible. 

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity. 

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