Business Operations Support Analyst

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services.
To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. 
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.  

The Role
We are seeking a creative and ambitious Business Operations Support Analyst with business acumen and technical capabilities to join the Business Operations Support team of our Customer Operations Department.The successful candidate will reinforce a team of self-driven analysts to support and operate daily tasks and tickets. This role combines the competence of business and technical skills, encourages the interaction between all production units, and provides the opportunity to establish a successful career in an entirely cloud-based Neobank.

Responsibilities

• Understand business challenges, evaluate them, and investigate complex issues across all Payment Provided Services;
• Resolve findings and discrepancies originating from the daily Reconciliation process;
• Cooperate with multiple departments across different regions to deliver results. Utilize experience, knowledge, and skills of everyone involved;
• Work collaboratively with management on all areas of the production and distribution processes;
• Manage, organize, and review internal Documentation;
• Accurately analyze and collect data to produce business reports that provide insight into key data points;
• Support the evolution, integration, and implementation of business management systems and processes. 

Currently, Viva.com is entering a phase of AI Enhancement, embedding artificial intelligence across all business functions. As such, we expect all roles to contribute to this transformation and require a working level of AI literacy from all candidates.

To be considered you should have:

• BSc degree in Computer Science or a similar technical field;
• Minimum of 3 years of experience in Operations, or a related field in Financial Services;
• AI literacy: Ability to work with and adapt to AI-powered tools (e.g., chatbots, CRM automation, predictive analytics);
• In-depth knowledge of the Interbanking ecosystem and Card Processing Networks;
• Proficient expertise with relational database systems, SQL Server, and log analytics;
• Detailed knowledge of Microsoft Office products (Pivots, formulas, macros, editing, presentation and archivation);
• Comprehension of programming concept, flow of data, and web communication protocols (APIs);
• Strong organization skills, the ability to think clearly, analyze quantitatively, multi-task, and prioritize;
• Be self-driven and a quick learner to adopt new technologies and methodologies;
• Superior communication skills in working with technical and non-technical oriented people. Ability to develop and maintain collaborative relations among all levels of an organization;
• Familiarization with Microsoft software and platforms will be considered a plus (MS Power BI, MS Power Automate, MS Azure Data Factory).

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.